{"id":454302,"url":"\/returns-refunds\/","layout":"standard","version":"2025-03-27T08:27:10.000000Z","blocks":[{"id":4241801,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":101243817,"value":"

Returns, Exchanges & Refunds<\/strong><\/h1>

Exchanges & Returns Procedure<\/strong>
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You\u2019ll also need the receipt or proof of purchase.\u00a0

To help us locate your order on our system and resolve your issue more quickly, please make sure you provide us with your full name, email address and order reference number along with a brief message to <\/strong>info@hypermerch.co.uk<\/strong><\/a><\/p>

If your return request is accepted, we\u2019ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.\u00a0<\/p>

The customer is responsible for returning the goods to us if they want a refund or to exchange for another item. If a mistake has been made at our end (e.g. a wrong or faulty item has been sent) or if an order is lost in transit, we will of course resend the goods at our own cost or offer a full refund.\u00a0We are not liable for any loss or damage to goods that are returned to us so, if this occurs, it will invalidate your eligibility to an exchange or refund, and as such, we recommend sending it as either a recorded or tracked delivery.

Regrettably, unless we have made an error, we can only offer an exchange or a refund on orders delivered within the UK.<\/p>

You can always contact us for any return question at info@hypermerch.co.uk<\/strong><\/a>

Damages and issues<\/strong>
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions \/ non-returnable items<\/strong>
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds<\/strong>
We will notify you once we\u2019ve received and inspected your return, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process (usually between 5-10 working days) and post the refund too.<\/p>"},"borderRadius":{"id":101243818,"value":"#{text.border.radius}"},"textColor":{"id":101243819,"value":"#{text.color}"},"backgroundColour":{"id":101243820,"value":"#0000"},"truncateHeight":{"id":101243821,"value":null},"template":{"id":101243822,"value":"text"},"padding":{"id":101243823,"value":"6"},"fullWidth":{"id":101243824,"value":"0"},"fullBackgroundColor":{"id":101243825,"value":"#{text.fullBackground.color}"},"published":{"id":101243826,"value":"1"},"conditions":{"id":101243827,"value":"[]"}}}],"properties":{"title":{"id":101243814,"value":"Returns"},"isStorePage":{"id":101243815,"value":"1"},"ogImage":{"id":101243816,"value":"https:\/\/images.podos.io\/k6rawdjvt8d4klfby7yn9zwqpmonuu6jndcn3s0tt3cikzvp.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":390337,"edited":true,"keyPhraseCampaignId":null}